Terms of Service

Safety First

Effective Date: August 3, 2026
Company Name: Onyx Luxury Transportation ("Onyx," "we," "our," or "us")
Service Area: Windham, New Hampshire, and the Greater Boston / New England region
Contact Email: [email protected]
Phone: (978) 954-2060

1. Acceptance of Terms

By booking our elite chauffeur services, accessing our website, or engaging with Onyx Luxury Chauffeur, you agree to be bound by these Terms of Service. If you do not agree to all of these terms, please do not use our services or website.

2. Services Overview

Onyx Luxury Chauffeur provides premium executive transportation, corporate travel, specialized private aviation and FBO transfers, and special event transportation across Southern New Hampshire and the Greater Boston metropolitan area. All services are delivered utilizing our exclusive late-model fleet and vetted professional chauffeurs.

3. Reservations, Cancellations, and Changes

Booking Confirmation: Reservations can be made via our website, phone, or approved channels. We recommend booking in advance to secure your preferred vehicle.

Flight Tracking: For airport and FBO transfers, clients are requested to provide accurate flight details. We utilize real-time flight tracking to adjust pickup times for delays or early arrivals.

Cancellations: Cancellation policies vary depending on the service type and vehicle class. Please notify our dispatch team as early as possible regarding any modifications or cancellations to avoid potential late-cancellation fees.

4. Punctuality and Client Responsibilities

On-Time Guarantee: We strive to maintain our 100% on-time record by arriving 15 minutes prior to your scheduled pickup time.

Passenger Conduct: We maintain a strict zero-tolerance policy for illegal substances, disorderly conduct, or abuse directed toward our chauffeurs or staff. Chauffeurs reserve the right to terminate a trip immediately without refund if passenger behavior compromises safety or violates vehicle policies.

Smoking Policy: All vehicles within our fleet are strictly non-smoking.

5. Confidentiality and NDAs

Discretion is a core pillar of the Onyx experience. We adhere to strict confidentiality protocols for all clients, and Non-Disclosure Agreements (NDAs) are available upon request for sensitive corporate or private engagements.

6. Limitation of Liability

Onyx Luxury Chauffeur is not liable for delays, missed flights, or itinerary disruptions caused by circumstances beyond our reasonable control, including but not limited to severe weather, severe traffic accidents, road closures, or acts of God. Our maximum liability for any service failure shall not exceed the total cost paid for that specific reservation.

7. Intellectual Property

All content, branding, logos, vehicle imagery, and text on this website are the intellectual property of Onyx Luxury Transportation. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be updated directly on this page, and continued use of our services constitutes your acceptance of the revised terms.

9. Contact Information

For questions regarding these Terms of Service, please reach out to our office:

Phone: (978) 954-2060
Email: [email protected]
Address: Windham, New Hampshire 03087