Privacy Policy

Effective Date: August 3, 2026
Company Name: Onyx Luxury Transportation ("Onyx," "we," "our," or "us")
Service Area: Windham, New Hampshire, and the Greater Boston / New England region
Contact Email: [email protected]
Phone: (978) 954-2060

1. Introduction

At Onyx Luxury Chauffeur, we respect your privacy and are deeply committed to protecting your personal information. Given the nature of our elite executive car service, private aviation FBO transfers, and confidential engagements, discretion and security are at the core of everything we do. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our luxury transportation services.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information"). This includes:

- Contact Information: Full name, phone number, email address, and physical or billing address.
- Travel & Booking Details: Pick-up and drop-off locations, flight numbers (for real-time airport and FBO flight tracking), date and time of service, and vehicle preferences.
- Special Engagement Data: Information necessary for tailored requests, including Non-Disclosure Agreements (NDAs) and specific security protocols.
- Payment Information: Credit/debit card details and transaction history (processed securely via encrypted third-party payment gateways).
- Technical Data: IP address, browser type, device information, and website usage data collected via cookies to enhance your browsing experience.

3. How We Use Your Information

We utilize the collected data strictly to provide, maintain, and elevate our gold-standard services:

- To process and manage your reservations, bookings, and recurring executive travel schedules.
- To coordinate seamless airport and FBO tarmac transfers using live flight monitoring.
- To communicate important updates regarding your chauffeur, dispatch status, or schedule changes (available 24/7/365).
- To enforce our strict confidentiality and Non-Disclosure Agreement (NDA) standards.
- To improve our website functionality, customer service, and overall user experience across Windham, NH, and the Greater Boston area.

4. Information Sharing and Discretion

Onyx Luxury Chauffeur maintains an uncompromising commitment to client confidentiality. We do not sell, trade, or rent your personal information to third parties.

We may share your information only under the following strict circumstances:

Elite Chauffeurs: With our vetted, professional chauffeurs solely to the extent necessary to fulfill your specific transportation service.
Legal Obligations: If required to do so by law, court order, or governmental authority, while upholding client privacy to the maximum extent permitted by law.
Business Operations: With trusted technical and payment processing partners who assist in operating our website and business, subject to strict confidentiality agreements.

5. Data Security

We implement robust administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses secure protocols, and our internal handling aligns with the high standards of discretion expected by our distinguished clientele.

6. Your Choices and Privacy Rights

You have the right to:
Access, update, or correct your personal account and booking information.Request the deletion of your personal data, subject to legal or transactional retention requirements.Opt-out of promotional communications at any time by contacting us directly.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Any updates will be posted directly on this page with a revised effective date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact us:

Phone: (978) 954-2060
Email: [email protected]
Address: Windham, New Hampshire 03087